Cleanliness of room and the facilities in the room were outstanding.”, This property has taken extra health and hygiene measures to ensure your safety is their priority. To complete the signup process, please check your inbox for an email from us. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Our Nairobi hotel merges business and leisure, art and gastronomy and five-star style and service. Thanks! Something went wrong â please try again later. This service may contain translations powered by Google. The usual security going into Nairobi hotels was there but wasnât too intrusive and once inside the staff were fantastically polite and helpful. This hotel is my favourite in Nairobi. Please enter the dates of your stay and check what conditions apply to your preferred room. A stay at Nairobi Serena Hotel places you in the heart of Nairobi, within a 15-minute walk of University of Nairobi and Central Park. BOX 48690 â 00100 Nairobi, Kenya; prestigeclub@serenahotels.com +254 732 123 333; +254 709 998 333; +254 20 ⦠About Serena Hotel. ), I already have a booking at this property. The breakfast buffet is extensive and includes some local dishes as well as standard buffet fare.”, The property usually replies within a few days, Can I swim at Serena. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. Could not ask for more!”, “Staff were super friendly and helpful. You'll receive an email as soon as the property answers your question. Nairobi Serena Hotel is a luxurious 5-star property in Nairobi. I liked just about everything. WiFi and parking are free, and this hotel also features 3 restaurants. We have more than 70 million property reviews, all from real, verified guests. How much for outsider. Booking.com does not accept responsibility or liability for any reviews or responses. Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. Food is sublime, staff is friendly and competent and the rooms are absolutely wonderful: space, comfort. Great location - show map, The facility is beautiful and has a great sandalwood smell. The breakfast buffet is extensive and includes some local dishes as well as standard buffet fare.” Click here to read post guidelines. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. score 10 is the highest. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. See 1,047 traveler reviews, 577 candid photos, and great deals for Nairobi Serena Hotel, ranked #27 of 302 hotels in Nairobi and rated 4.5 of 5 at Tripadvisor. Nairobi Serena Hotel has been welcoming Booking.com guests since May 21, 2012, Your feedback will help us improve this feature for all of our customers. Guests are required to show a photo ID and credit card upon check-in. Read more. Double-check the maximum capacity for the room you selected. Nairobi Serena Hotel Nairobi - 5 star hotel. Read more, “Friendly staif pa d w0uality of food and setvices.”, “RecentlyrefurbishedtheSerenaisintopform.Carol'scappuccinosaremagnificent,thenewPanAsainrestaurantanabsolutedelightandallinallafirstclassexperience.TheyarereallyontopofCOVIDtoowithexcellenthygeneanddigitaltemperaturecamerastoidentifythosesuffering.Highlyrecommended.” Breakfast was tasty with something for all tastes - I had omelettes and toast. Free self parking is available. Contact - Africa. For more detailed information on the cookies we use, please check our Privacy Policy. Please try again. Despite its pivotal central hotel location in Nairobi, Kenya; the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. All we ask is that you follow a few simple guidelines. There are more repeat guests here than most other properties. 1299630|2,1298260,1291140|1,1223930,1296240,1294640,1299630|3,1289460,1294510,1302280,1300490|4,1298790|3,1291140,1298260|1,1300490,1301560,1294850,1076510,1300490|2, Nairobi Serena Hotel (Hotel) (Kenya) Deals, Staff follow all safety protocols as directed by local authorities, Shared stationery (e.g. An airport shuttle (available 24 hours) is available for a fee. This property has currency exchange on site. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Payment before arrival by bank transfer is required. Location and facilities perfect for those traveling in pairs. If your plans change, you can cancel free of charge until free cancellation expires. The restaurant was really good including service, food and extensive (mostly South African) wine list. I especially like the ambience of the hotel, and the friendliness of the staff. T: +254 732 123 333 : +254 709 998 333 : +254 20 2842 333 E: reservations.kenya@serenahotels.com Staff were super friendly and helpful. We're sorry, but there was an error submitting your comment. T: +254 732 123 333 E: cro@serena.co.ke Are you missing any information about this area? To complete the password reset process, please check your inbox for an email from us. Copyright © 1996–2021 Actual travel distances may vary. Your opinion helps us figure out what kinds of info we should ask properties for. This 5-star hotel is 6.4 mi (10.4 km) from Nairobi National Park and 2.6 mi (4.2 km) from Yaya Centre. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Cleanliness of room and the facilities in the room were outstanding. Couldnât fault the bedroom which was clean and comfortable with plenty of sockets including USBs (ability to charge multiple devices has become one of my key criteria). Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Check all reviews, photos, contact number & address of Nairobi Serena Hotel, Nairobi and Free cancellation of . Featuring an outdoor swimming pool, a sauna and a free private carpark, Nairobi Serena Hotel is 10 minutesâ drive from Nairobi National Museum. Your password has been successfully reset. Your cancellation request will be handled by the property, based on your chosen policy and consumer law where applicable. If you donât book a flexible rate, you may not be entitled to a refund. Get instant confirmation with FREE cancellation on most rooms! Couldnât fault the bedroom which was clean and comfortable with plenty of sockets including USBs (ability to charge multiple devices has become one of my key criteria). The most helpful contributions are detailed and help others make better decisions. The most helpful contributions are detailed and help others make better decisions. Couldnât fault the bedroom which was clean and comfortable with plenty of sockets including USBs (ability to charge multiple devices has become one of my key criteria). Friendly staif pa d w0uality of food and setvices. RecentlyrefurbishedtheSerenaisintopform.Carol'scappuccinosaremagnificent,thenewPanAsainrestaurantanabsolutedelightandallinallafirstclassexperience.TheyarereallyontopofCOVIDtoowithexcellenthygeneanddigitaltemperaturecamerastoidentifythosesuffering.Highlyrecommended. BOX 48690 â 00100 Nairobi, Kenya. A shuttle is available upon request to Jomo Kenyatta Airport, only 12.9 km away. Serena Hotels is delighted to announce that the Nairobi Serena Hotel is set to undergo an expansion and refurbishment program in two phases over an 18 monthperiod,commencing1st December2016.Famedforexceptionalquality,efficiency,serviceand five-star hospitality, Nairobi Serena Hotel, has been operational for over 40 years. Nairobi Serena Hotel takes special requests â add in the next step! Reviews are most valuable when they are original and unbiased. After booking, all of the propertyâs details, including telephone and address, are provided in your booking confirmation and your account. Try again. The staff are cheerful and professional and I felt safe though it out my stay. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. The address of Serena Hotel Nairobi is Post Office Box 46302, Processional Way, Nairobi, Kenya. Food is sublime, staff is friendly and competent and the rooms are absolutely wonderful: space, comfort. 낍 Comfortable clean room with all normal facilities and a 1 hour pressing service for those crumpled shirts and suits. After a review has been submitted, you can modify it by contacting Booking.com customer service. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Guests are required to show a photo ID and credit card at check-in. Nairobi Serena Hotel offers a fine-dining restaurant with a seasonal menu and extensive wine cellar. This lets us know our reviews come from real guests like you. All cribs and extra beds are subject to availability. Guests can relax in a lounge chair next to the outdoor pool, which is surrounded by palm trees. A Member of the âLeading Hotels of the Worldâ group. Address: P.O.Box: 46302-00100 Nairobi Nairobi Nairobi Serena Hotel, Kenyatta Ave/Nyerere Rd, Nairobi; City/Town: Nairobi; Telephone Number: +254 20 2842 000; Email Address: Website: http://www.serenahotels.com/serenanairobi/default-en.html; Category: Hotels WiFi is available in all areas and is free of charge. – George Williamson House 4th Floor, 4th Ngong Avenue P.O. * Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Airport shuttle. I did not go outside of the hotel without a driver due to security (as per hotel staff recommendations). Serena Sales Centre George Williamson House 4th Floor, 4th Ngong Avenue P.O. The usual security going into Nairobi hotels was there but wasnât too intrusive and once inside the staff were fantastically polite and helpful.”, “Since the renovations have been completed the entire Serena experience is luxury from the welcome during check in to the helpful service at check out.”, “The property is clean, friendly staff and good food including a superb breakfast, but i was surprised that during check in no welcome greetings, a welcome juice or a offer for a seat as we waited in...”, “I especially like the ambience of the hotel, and the friendliness of the staff. In the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness center and spa. How to get to Nairobi Serena Hotel from Jomo Kenyatta International Airport. Promotional content will be removed and issues concerning Booking.comâs services should be routed to our Customer Service or Accommodation Service teams. Kenyatta Avenue,, 00100 Nairobi, Kenya Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. We have double rooms with two beds. View deals for Nairobi Serena Hotel, including fully refundable rates with free cancellation. Promotional content will be removed. We'll also provide transparency over the status of submitted content. Please donât include personal, political, ethical, or religious commentary. Staff is wonderful and very helpful making arrangements. I did not go outside of the hotel without a driver due to security (as per hotel staff recommendations)”, “RecentlyrefurbishedtheSerenaisintopform.Carol'scappuccinosaremagnificent,thenewPanAsainrestaurantanabsolutedelightandallinallafirstclassexperience.TheyarereallyontopofCOVIDtoowithexcellenthygeneanddigitaltemperaturecamerastoidentifythosesuffering.Highlyrecommended.”, “I liked just about everything. Check your booking confirmation email to find your booking number and PIN. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. We want you to share your story, with both the good and the not-so-good. printed menus, magazines, pens, paper) removed, Hand sanitizer in guest accommodation and common areas, Process in place to check health of guests, Use of cleaning chemicals that are effective against coronavirus, Linens, towels, and laundry washed in accordance with local authority guidelines, Guest accommodation disinfected between stays, Screens or physical barriers between staff and guests in appropriate areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses, and other tableware sanitized. Essential cookies enable core functionality. Free Wi-Fi is available. Booking.com does not accept responsibility or liability for any question or answers. Staff is wonderful and very helpful making arrangements. I did not go outside of the hotel without a driver due to security (as per hotel staff recommendations)” EKA HOTEL NAIROBI Along Mombasa Road, P.O Box 27695-00506 Nairobi, Kenya +254719045000, +254732105000 sales@ekahotel.com To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Questions and answers should be property- or room-related. Booking not found â double-check your booking number and PIN then try again. Issues concerning Booking.comâs services should be directed to our Customer Service or Accommodation Service teams. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. The Serena Nairobi has a charm and atmosphere that is often lacking in major chain 5 star hotels. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. Carol makes the BEST cappuccinos! Nairobi Serena Hotel photos, images and pictures in Nairobi, Kenya - Africa. Kenyatta Avenue / Processional Way, Nairobi, Kenya, leave blank if you would like to stay anonymous. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. The elegant and spacious rooms and suites are decorated with warm colors and wood furniture. Nairobi's undisputed business venue of choice, for visiting executives and regional corporate event planners alike, the Nairobi Serena offers an unrivalled choice of executive suites, global connectivity, business support, conference-planning proficiency, product launch expertise and high-profile international corporate events venues. Nairobi Serena Hotel Kenyatta Avenue Nairobi, Kenya. AccommodationThe hotel offers 183 comfortable and well-equipped, air-conditioned guestrooms. Top Location: Highly rated by recent guests (8.9), Continental, Full English/Irish, Vegetarian, Halal, Gluten-free, Buffet, 끸 You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Welcoming Booking.com guests since May 21, 2012. “The facility is beautiful and has a great sandalwood smell. The maximum number of extra beds allowed depends on the room you choose. Do you have Christmas package or buffet? Free! The property will contact you after you book to provide instructions. Guests can enjoy a variety of snack and drinks at the poolside bar, or a cocktail at the Aksum Bar.
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